Returns & Refund Policy
At Bel Voglio, we want you to feel confident with every purchase. If your order is not quite right, eligible items may be returned in accordance with the policy below.
Returns
We accept return requests within 14 days of the date your order is delivered.
To be eligible for a return, merchandise must be returned in its original condition: unworn, unused, unwashed, unaltered, with all original tags attached, and in its original packaging. Proof of purchase is required.
Please ensure that a valid email address is provided at checkout, as this is used to identify and process your order and return.
Garments that have been tried on must be free from makeup, self-tanner, deodorant, perfume, body oils, pet hair, or any other marks, stains, odors, or signs of wear. Bel Voglio reserves the right to refuse returns that do not meet these conditions.
Original shipping charges are non-refundable unless the item received was damaged, defective, or incorrect.
To request a return, please contact belvoglio@belvoglio.com.
Damages & Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact belvoglio@belvoglio.com promptly and include:
Your order number
A brief description of the issue
Clear photographs showing the item and the issue
A photograph of the garment’s care tag, where applicable
Our team will review your request and provide further instructions. If the return is approved due to an error on our part, a prepaid return shipping label will be provided.
Non-Returnable Items
For hygiene, customization, and other applicable reasons, the following items are final sale and cannot be returned or refunded:
Intimates and bodysuits
Accessories
Sale, markdown, or clearance items
Gift cards
Made-to-order, custom, personalized, or altered items
International orders are final sale and non-returnable, except orders shipped to Canada or where otherwise required by applicable law.
Please contact belvoglio@belvoglio.com before purchasing if you have questions regarding the return eligibility of a particular item.
Exchanges
We currently offer exchanges only for items that arrive damaged, defective, or incorrect.
Approved exchanges are subject to availability and may only be made for the same style originally purchased.
If the replacement item is unavailable, our team will contact you regarding the available resolution.
European Union — 14-Day Right Of Withdrawal
For eligible orders delivered within the European Union, customers may have the right to cancel or withdraw from their purchase within 14 days, in accordance with applicable consumer protection laws.
Returned merchandise must be unworn, unused, unwashed, and returned with its original tags and packaging, except to the extent otherwise permitted by applicable law.
This section does not limit any statutory rights available to customers under applicable European Union or local consumer protection laws.
Refunds
Once your return has been received and inspected, we will notify you by email regarding the status of your return.
If approved for a refund, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional processing time before the funds appear in your account.
If more than 14 business days have passed after we confirmed that your refund was approved and you have not received it, please contact belvoglio@belvoglio.com.
Where a return is approved for store credit rather than a refund, the applicable amount will be issued as a Bel Voglio Gift Card and sent electronically to the email address associated with the original order.
Return Conditions
Bel Voglio reserves the right to deny a return or refund if merchandise is returned outside the applicable return period or does not meet the conditions outlined in this policy.
Items sent back to us without first requesting and receiving return authorization may not be accepted.
